IBM was also incompetent and the os/2 team in Boca was had some exceptional engineers but was packed witg mostly mediocre-to-bad ones, which is why so many things in OS/2 were bad and why IBM got upset for Microsoft contributing negative work to the project because their lines of code contribution was negative (they were rewriting a lot of inefficient bloated IBM code).
A lot went wrong with os/2. For CUDA, I think a better analogy is vhs. The standard, in the effective not open sense, is what it is. AMD sucks at software and views it as an expense rather than an advantage.
Most businesses understand the pain points of their suppliers very well, as they feel that pain and gave themselves organized around it.
They have a hard time to understand the pain points of their consumers, as they don't feel that pain, look trough their own organisation-coloured glases, and can't see the real pain points from the whiney-customer ones.
AMD probably thinks software ecosystems are the easy part, ready to take it on whenever they feel like it and throw a token amount at it. They've built a great engine, see the carossery as beneath them, and don't understand why the lazy customer wants them to build the rest of the car too.
A lot went wrong with os/2. For CUDA, I think a better analogy is vhs. The standard, in the effective not open sense, is what it is. AMD sucks at software and views it as an expense rather than an advantage.