I hope I'm not violating any copyrights – page 143 of Setting the Table from Danny Meyer [1]
> To me, a 51 percenter has five core emotional skills. I’ve learned that we need to hire employees with these skills if we’re to be champions at the team sport of hospitality.They are:
1. Optimistic warmth (genuine kindness, thoughtfulness, and a sense that the glass is always at least half full)
2. Intelligence (not just “smarts” but rather an insatiable curiosity to learn for the sake of learning)
3. Work ethic (a natural tendency to do something as well as it can possibly be done)
4. Empathy (an awareness of, care for, and connection to how others feel and how your actions make others feel)
5. Self-awareness and integrity (an understanding of what makes you tick and a natural inclination to be accountable for doing the right thing with honesty and superb judgment)
For future reference, you are certainly not violating US copyright law, because quoting a few sentences from a book falls under fair use. https://en.wikipedia.org/wiki/Fair_use
I was curious why the author decided to call them "51 percenters." A google search of the term suggests that the skills of this group of employees are divided by 51% hospitality and 49% technical excellence. Please feel free to correct me if there is anything wrong in my interpretation.
Exactly! I’ve never been able to express a succinct list of why some teams and/or companies feel better than others, but “51%ers” explains it perfectly.
> To me, a 51 percenter has five core emotional skills. I’ve learned that we need to hire employees with these skills if we’re to be champions at the team sport of hospitality.They are:
1. Optimistic warmth (genuine kindness, thoughtfulness, and a sense that the glass is always at least half full)
2. Intelligence (not just “smarts” but rather an insatiable curiosity to learn for the sake of learning)
3. Work ethic (a natural tendency to do something as well as it can possibly be done)
4. Empathy (an awareness of, care for, and connection to how others feel and how your actions make others feel)
5. Self-awareness and integrity (an understanding of what makes you tick and a natural inclination to be accountable for doing the right thing with honesty and superb judgment)
[1] https://www.amazon.com/Setting-Table-Transforming-Hospitalit...