Yes, precisely. That puts the onus for the fix squarely on the users, who have not created the problem and who likely will mis-identify it. If it were to happen to me - it won't - it would cost me half a day and that's assuming the 'small store in the mall' will be able to do the repair on the spot, which if there is a glut of customers due to this issue may well not be the case.
To take a broken phone to the mall where there're a small store that's known to fix phones?