But, even if you only have a single action available, isn't communication with the customer key? We've pulled customer systems offline, and parts of the customer were glad because we could provide information and help with handling harsh situations they had.
And even if this isn't a 1% revenue customer, if they are receiving a DDOS-whopper you cannot happen, that would probably be a customer you want communication with. Even if the goal was just to figure out if there was glory in hosting them or to just fire them.
Just null-routing and being unavailable seems unprofessional, though I know quite well how .. well-structured these acquire-everything hosting providers are internally. Doesn't change that this is bad customer service.
But, even if you only have a single action available, isn't communication with the customer key? We've pulled customer systems offline, and parts of the customer were glad because we could provide information and help with handling harsh situations they had.
And even if this isn't a 1% revenue customer, if they are receiving a DDOS-whopper you cannot happen, that would probably be a customer you want communication with. Even if the goal was just to figure out if there was glory in hosting them or to just fire them.
Just null-routing and being unavailable seems unprofessional, though I know quite well how .. well-structured these acquire-everything hosting providers are internally. Doesn't change that this is bad customer service.