The last time we rented a car, they refused to give us any car. We had paid over $400 already. There were no other rental options anywhere. My father had to drive 14 hours round trip to pick up my family.
But yeah, I’m sure renting cars is always just perfect and never a nightmare.
That’s precisely what they did. It was a one-way rental paid for on the Hertz website, and the local guy didn’t want to give up the car. So he refused.
When I called Hertz about it, they said they had no authority over the local agents. When I press them on it, they hung up on me.
Of course there are other parts to the story. But you have the salient facts.
What I'm pretty sure happened is that rental cars were in high demand for quite a while after Covid, and the local office didn't want to lose a car. (One way rental away from a small market, means there's not much of a chance of somebody delivering a car one-way back to that location anytime soon. So that means they have to pay to get a car shipped in from another market.) So they refused to give the car up.
If you want to hear the excuse the local agent originally gave it was that the rental was in my wife's name but the card it was paid for was my MIL's card. It was my wife who went in to get the car at first. But when both my wife and MIL went in to get the car, he still refused to give up the car, and stated that he wouldn't rent them a car.
So you can believe whatever you want about how I'm hiding things in the story. Believe me, if I spent the time to tell the whole story, it wouldn't reflect poorly on us, but only make Hertz look much, much worse.
Is it that hard to believe that a consumer had a bad experience with a rental company? I mean, seriously... have you ever watched Planes, Trains and Automobiles? It's only funny because so many people have experienced it. I'm not the only one in this thread citing a nightmare experience with a car rental.
But yeah, I’m sure renting cars is always just perfect and never a nightmare.