I had a private conversation about customer service, rudeness, and such.
It's terrible that in order to do something as simple as "I want to cancel this service", you have to scream and make legal threats of retribution.
These are policies put in by terrible and shit capitalists to "make friction" of people leaving. But that's not all it does... It also introduces tremendous emotional labor (the rank and file employees) being screamed at by soon-to-be-former customers. Customers know that screaming gets heard, and responded to. Being decent gets you abused. But doing this pushes a large toll on the non-policy-making employees, who are exposed to massive emotional and sometimes physical abuse.
I do blame the companies in setting up policies that screaming at the bottom employees 'gets shit done'. It's a choice by the companies that force that issue. But screaming retains rights, like "cancellation", or "being made whole when a problem occurs". It's all top-driven bullshit that screwing the non-loud people makes more money.
It's terrible that in order to do something as simple as "I want to cancel this service", you have to scream and make legal threats of retribution.
These are policies put in by terrible and shit capitalists to "make friction" of people leaving. But that's not all it does... It also introduces tremendous emotional labor (the rank and file employees) being screamed at by soon-to-be-former customers. Customers know that screaming gets heard, and responded to. Being decent gets you abused. But doing this pushes a large toll on the non-policy-making employees, who are exposed to massive emotional and sometimes physical abuse.
I do blame the companies in setting up policies that screaming at the bottom employees 'gets shit done'. It's a choice by the companies that force that issue. But screaming retains rights, like "cancellation", or "being made whole when a problem occurs". It's all top-driven bullshit that screwing the non-loud people makes more money.