I think you are missing the point. the point is this should never ever happen in whats considered to be SMB enterprise products. Peoples businesses and livelihoods are at stake. The fact that it did happen is bad enough, the rest is just the icing on the cake. you made the point about a 1 hour response, howewver 18 hours after that response there is still no update anywhere for lots of worried customers.
If Ubiquiti was my company and this post was posted on my forum, I would be having status messages/emails out to all my customers, updates on status pages, warnings on website logins etc. Hiding this in a private DM with a single customer is terrible, and they even told the world thats what they were doing which was a kick in the nuts.
If Ubiquiti was my company and this post was posted on my forum, I would be having status messages/emails out to all my customers, updates on status pages, warnings on website logins etc. Hiding this in a private DM with a single customer is terrible, and they even told the world thats what they were doing which was a kick in the nuts.