Thank you for your three anecdotes; we'll add them to the bucket.
Isn't this basically just some sort of weird selection effect? Similar to how people are more incentivized to leave a negative review when they're mad at a business, vs. a positive review when they had a good - or even just a "it was fine" - experience?
Let's say you are interviewing a candidate, and you have had one interaction with him, which was negative, and you know two other people who have worked with him extensively, and they say he is a bad employee. Are you going to say, well, my interaction was a one off, and those two people who worked with him could be wrong and that is selection bias, and hire him anyway, or are you going to take a pass? Why should I be so much more generous with the government?
Because the government isn't a single person you're hiring.
If I had three bad experiences at the DMV, that tells me very little about my possible future experience with my town councilmembers, or my local librarian, or my senator, or an air traffic controller.
Isn't this basically just some sort of weird selection effect? Similar to how people are more incentivized to leave a negative review when they're mad at a business, vs. a positive review when they had a good - or even just a "it was fine" - experience?