Google Workspace works through resellers, they train less people, and those people give the customer support instead. IMO Google's bad reputation comes from their public customer support.
If you want the kind of support that, when there is a fault with the product, can get the fault fixed - then unfortunately Google Workspace's support is also trash.
Good if you want someone else to google the error message for you though.
> IMO Google's bad reputation comes from their public customer support.
Garbage in = garbage out.
If Google cannot deign to assign internal resources and staffing towards providing first-party support for paid products, it's not a good choice over the competition. You're not going to beat the incumbent (Office 365) by skimping on customer service.
And this business is so totally different to Google in every way imaginable.
Senior Managers love customer support, SLAs - Google loves automation. Two worlds collide.