I posted this comment on a previous attempt to post this story, but here's the summary:
What was supposed to be a 12-hour downtime for a launch of a total rewrite of their mobile app and backend services turned into a 48-hour full outage. Six days on, many users are unable to sign in and view or modify their accounts that are still being shown to other users. The company is not responding to support requests except with a canned response with no timeline for affected users.
This outage deserves attention due to the severity, length, and privacy implications for users of dating apps. I would love to see the post-mortem starting with how they decided to do a total rewrite of everything and launch it to everyone all at once with a planned downtime window.
What was supposed to be a 12-hour downtime for a launch of a total rewrite of their mobile app and backend services turned into a 48-hour full outage. Six days on, many users are unable to sign in and view or modify their accounts that are still being shown to other users. The company is not responding to support requests except with a canned response with no timeline for affected users.
This outage deserves attention due to the severity, length, and privacy implications for users of dating apps. I would love to see the post-mortem starting with how they decided to do a total rewrite of everything and launch it to everyone all at once with a planned downtime window.