Management makes decisions without data all the time. I understand people are personally invested, but sometimes it feels like people can't think about it, and it's all just motivated / wishful thinking.
It's a bet in a way, if they're wrong, they will be "punished" by market forces.
Disappointed this was downvoted initially, you got my +1. Corporate reality in 2023 is creeping ever closer to a Weyland-Yutani plutocratic government where "market forces" are unable to put a dent in shitty corporate behavior.
I have to fly Delta home. They cancelled my connecting flight, moved it to a day later and say "sorry, you can sleep at JFK!" The next time I fly, I've got 1/3 odds Delta will be the only one flying where I need to go.
Rinse and repeat for online merchants. This will have ZERO effect on Amazon's ability to function because employees have ZERO clout in management meetings.
Unironically, millions of people still hold that viewpoint pretty strongly.
Many Libertarians make a point of stating it in discussion as some kind of flex even. I have no idea why, as it is basically a declaration of one's own economic ignorance, but there you have it.
It's a bet in a way, if they're wrong, they will be "punished" by market forces.