A newspaper intervented and arranged for an amicable resolution. If they had taken this to court, I'm sure they'd have won, but they were happy to accept a refund plus a voucher, so they didn't.
The 20% off voucher is a slap in the face, though. I'd never come out of this situation and still buy a laptop from HP, so it's effectively nothing.
The 20% off voucher is a slap in the face, though. I'd never come out of this situation and still buy a laptop from HP, so it's effectively nothing.