Can we just take a minute to talk about what a crock of sh* this is that your loan can just be sold to some other company you don't want to deal with without your consent and desire, and that it changes every couple of years.
They bought mine about 18 months ago. It's been a shitshow since the beginning. The last time I spoke to a customer service rep I told her "I pray every day that someone else buys my mortgage."