Contact/support only provided through Reddit and a contact form, no information on the company providing the hosting (other than "Mango Mail is an American company based in the state of Florida."). Domain name with privacy protection.
All in all, this makes everything seem like a hobby project rather than a serious supplier. What's your postal address? Company registration number?
The pricing model is nice, but the basic 'serious supplier' components would really need to be addressed before I'd consider switching.
I could see some small organizations being able to get by on even the cheapest plan if only legit emails were counted. But if any spam or unsolicited emails are counted against the limits, it becomes much harder to plan against.
I just checked and they don't even mentioned about spam filtration , anti phishing system in place, that would be really bad since they are counting inbounds in limits
If you are receiving more than 3000+ messages a day that aren't spam, you need to go for a larger service. We are built to help small business get email without breaking the bank not for giant recipients to eat up resources.
I am using mxroute they offer very cheap price for unlimited host unlimited mail count 30gb ( 3 years 30$ I think) . but recently it is having huge delays over 30mins .
What are your gurantantee at such cheap rates? How you going to scale?
Exiting most mail sever aren't really scalable.
Feel free to open a support ticket about that and request that I evaluate any such 30 minute delays. If it’s the Friday server and you’re referring to inbound, mitigation has been applied while I work on the long term fix.
Mxroute is probably dealing with that due to large queue volumes and insufficient resources. We are focused on providing fast delivery, however any real mail admin would know that a guarantee is not possible with the way SMTP is right now.
We (MXroute) maintain low queues (high queues set off alarms, literally). Funny detail, I actually have our combined mail queues as a widget on my phone: https://files.freesocial.co/f.php?h=0fyHTzMz&p=1 (don’t judge me, I like iOS this week)
We have excessive resources as well as our own IP ranges. Any delays are most likely related to someone else. Can’t send someone email faster than their mail server accepts it. Happy to answer a support ticket about it but all of our mail queues are human audited every few hours.
Best wishes for you and your startup, we need more good people out here.
Edit: There is one exception being one older server that is experiencing a bug specific to cPanel, which is mitigated presently with a final resolution in progress. That’s just sysadmin stuff.
Yeah I have good deal of experience building email servers and also several application based upon SMTP. SMTP and most Mail daemons themselves are the problem.
Yea it's so unfortunate the way things turned out. The internet was a fairy-tale land back when these protocols were made. If the server sent a 200, it meant it was delivered, guaranteed. Now it's all smoke and mirrors.
I wouldn't really say its "unlimited" when there are rate limits on the number of emails you can send/receive in a day (presuming that is what the in/out stats are referring to) and there is a storage cap.
Not saying I disagree that a good email host shouldn't have rate limiting / storage limits, just saying I wouldn't call such a host unlimited either.
It's really meant for startups that need to create multiple address but don't actually send out mass amounts of email. We support up to 3000 in and 500 out in a day.
We restrict the sending and receiving to prevent spammers and botnets. Unlike most other smaller providers we actually watch our sending patterns and have systems in place to prevent abuse. By limiting i/o we prioritize good reputation over selling to the most customers. We also prevent senders from sending out messages that are against the policies of most other mail servers and get feedback from those servers on potential spam.
Yes we do. However, know that Mango Mail is made for real human correspondence. Any behavior that could damage reputation or affect other users will not be tolerated.
All in all, this makes everything seem like a hobby project rather than a serious supplier. What's your postal address? Company registration number?
The pricing model is nice, but the basic 'serious supplier' components would really need to be addressed before I'd consider switching.