My last hotel booking had offshored their entire customer support system to a 90s style chatbot. Walk the state machine in circles kind of thing.
Booking had a real person pick up the phone, know stuff, and fix it. Not a native English speaker but still far more helpful than the software alternative.
Booking had a real person pick up the phone, know stuff, and fix it. Not a native English speaker but still far more helpful than the software alternative.