Exactly. I violated this rule once when I bought a Nest thermostat because it was elegantly designed (this was pre-Google). Then Nest started forcing random updates that not only bricked the device a couple of times (fortunately not permanently) but also changed the UI so that at random times when I wanted to fiddle with a setting I had to relearn how to work the thing.
Finally I got smart and changed my wifi password so the thermostat couldn't talk to the Internet any more, at which point I had a very elegant, unconnected thermostat that eventually became unreliable because it couldn't draw enough current from my two-wire system to keep itself reliably charged up. I tossed it in the recycle bin and bought a $25 dumb thermostat to replace it and I couldn't be happier.
Some general notes to the idiots in C-suites at every company making home automation devices:
1. I don't work for you.
2. You have competitors.
3. You do not get to make demands on my time to re-learn your UI, download software updates, advertise things to me, or sign new EULAs whenever you so desire. I have a life and it doesn't revolve around your company.
4. You do not get to spy on me with your device and sell information about my personal habits.
5. You do not get to use your cloud connectivity to force me into a recurring payment plan just to continue to use your device.
6. If you disagree with any of the above, I would ask that you carefully reread (1) and (2). Misbehavior on your part will result in your product being thrown in the trash, no further purchases from me, and my social network being immediately warned to avoid your company like the plague.
Finally I got smart and changed my wifi password so the thermostat couldn't talk to the Internet any more, at which point I had a very elegant, unconnected thermostat that eventually became unreliable because it couldn't draw enough current from my two-wire system to keep itself reliably charged up. I tossed it in the recycle bin and bought a $25 dumb thermostat to replace it and I couldn't be happier.
Some general notes to the idiots in C-suites at every company making home automation devices:
1. I don't work for you.
2. You have competitors.
3. You do not get to make demands on my time to re-learn your UI, download software updates, advertise things to me, or sign new EULAs whenever you so desire. I have a life and it doesn't revolve around your company.
4. You do not get to spy on me with your device and sell information about my personal habits.
5. You do not get to use your cloud connectivity to force me into a recurring payment plan just to continue to use your device.
6. If you disagree with any of the above, I would ask that you carefully reread (1) and (2). Misbehavior on your part will result in your product being thrown in the trash, no further purchases from me, and my social network being immediately warned to avoid your company like the plague.