Such ”incompetence, not malice” errors can be trivially solved by defaulting to the consumer receiving a discount on the item in the event of variations in how the items on the shelves are labeled. Boom, you now have an army of validation specialists going around checking the consistency of your labeling. A very low-cost solution if your errors are truly good-faith and infrequent, you are paying pennies per person-hour!
Some states offer a “scanner bounty” when items transitioned from sticker labeling to scanner pricing with only shelf tags, because vendors would often not update the shelf tags or item tags appropriately when they changed the scanner database. Find an error and receive 10x the difference up to $5.
You will rapidly find stores becoming less incompetent overnight once they have an incentive to be. It’s not that they’re not capable of being competent, there just isn’t a legal requirement or a market incentive to be competent. A law without a penalty for (knowing or un-knowing) noncompliance is just a polite request.
They are profiting and thriving off the tendency for good-natured people to adopt the “incompetence, not malice” mindset and then accept that as a normal standard of behavior. After all, what can be done? Sho ga nai.
Some states offer a “scanner bounty” when items transitioned from sticker labeling to scanner pricing with only shelf tags, because vendors would often not update the shelf tags or item tags appropriately when they changed the scanner database. Find an error and receive 10x the difference up to $5.
https://www.michigan.gov/ag/consumer-protection/consumer-ale...
You will rapidly find stores becoming less incompetent overnight once they have an incentive to be. It’s not that they’re not capable of being competent, there just isn’t a legal requirement or a market incentive to be competent. A law without a penalty for (knowing or un-knowing) noncompliance is just a polite request.
They are profiting and thriving off the tendency for good-natured people to adopt the “incompetence, not malice” mindset and then accept that as a normal standard of behavior. After all, what can be done? Sho ga nai.