> Sorry for a stupid question; but does not Discord have full-text search?
So if I grep something in /var/log/foo.log, find an error, I can copy-paste it into a search bar to start seeing what others have said about.
How does that work with Discord? I now have to sign up for the channel(s) of that software… and do that for every piece of software that decides to go with Discord.
Whereas if folks go with publicly accessible web forums, Github tickets, mailing lists (either old school Mailman or Google Groups), all those discussions and threads are universally available to web search.
Discord has the most infuriating search I've ever seen. It's fuzzy by default and you can't turn the fuzziness off - there's no way to search for a literal phrase, or even a literal word.
Then set up a mailing list (Google Group?) which will be searchable, and send out a regular FAQ message to it (like in the Usenet days).
Making things easier to find via search is one way to deal with what you describe, and Discord/Slack/IRC does not allow for that.