Sorry but if you think large-scale companies are going to use a platform designed for gaming as their main support channel - no.
We've had one "Enterprise" supplier move from Slack to Discord. Their community manager in this case did not understand my argument of why this is a bad thing and kept pushing it. For example when I said there is no SSO, they said there is (of course not realising WE have to pick up the bill to set that up - also puts the work on CISOs to investigate the tool for larger use).
Now they are on Discord and I will not share any NDA-related material there - nor would our Security and Data Privacy team like us to.
At least they agreed to keep the Slack Connect in this case.
Last I checked there was zero security on embedded images/docs. If you had the URL, you could view the content. That was a big no-no for our team and why discord lasted all of one month for us.
We've had one "Enterprise" supplier move from Slack to Discord. Their community manager in this case did not understand my argument of why this is a bad thing and kept pushing it. For example when I said there is no SSO, they said there is (of course not realising WE have to pick up the bill to set that up - also puts the work on CISOs to investigate the tool for larger use).
Now they are on Discord and I will not share any NDA-related material there - nor would our Security and Data Privacy team like us to.
At least they agreed to keep the Slack Connect in this case.