tesla is free to release their correspondence with him, provided they don't have a sketchy company policy to avoid communicating about such matters in retainable form
> The Tesla Files episode revealed that the BEV maker instructs its technicians always to provide feedback orally. Internal documents obtained by Handelsblatt stated: "Do not copy the report below into an email, text message, or leave it in a voicemail to the customer."
Anyone who owns a Tesla knows that isn’t true. The Tesla app lets you see all kinds of history related to any service requests. I can see plenty of feedback in text form, including cancelled appointments because the service center couldn’t fix my car. (I had to take it to a body shop.)
it clearly is true, as someone who has not yet read the article can find out by reading it
doing so might clear up your misunderstanding which is currently leading you to believe there's some sort of conflict between the quote provided and your personal experience
I believe this guy’s story, but the article in question doesn’t link to the source of the quote, and that quote directly contradicts the experience of every Tesla owner.
There would definitely be a conversation in the owner’s service history where he sent them photos of a cracked casting, along with Tesla’s response.
I get that the owner doesn’t want to reveal more about themselves than is necessary, but the reporter could confirm whether or not those messages exist.
here is another source [0], found with a moment of googling (then again, I'm not trying to convince myself it isn't true, so I had no objections to looking)
so, we know that's true. And I get that elmu and tesla don't want to be accountable for their screwups, but as another poster pointed out, the Tesla policy in question is egregious, and imo loses them the benefit of the doubt here.
as for it contradicting the experience of every tesla owner, I'm not sure that's true. Given that we know the policy is true, and tesla owners aren't all hallucinating, that must mean there isn't actually a contradiction between the two. It seems like perhaps you misunderstood, tesla obviously wouldn't cover up stuff like normal maintenance, we're talking about manufacturing defects, something tesla is notorious for downplaying and covering up.
why won't tesla either release the records showing this issue is bunk, or categorically deny he came in at all? the most likely explanation is that they know the issue is real, and they were instructed by the known policy not to transmit retainable proof of such knowledge, and they don't want to be sued for libel for calling truth-tellers liars. After all, they've previously had no problem sharing information on customer usage when they believed it exonerated them [1].
> The Tesla Files episode revealed that the BEV maker instructs its technicians always to provide feedback orally. Internal documents obtained by Handelsblatt stated: "Do not copy the report below into an email, text message, or leave it in a voicemail to the customer."
oh... never mind.