I prepaid some invoices, they didn't activate the service because of a technical bug (if you change the bank card, services get cancelled, and not renewed even if you have prepayment, it just goes as unpaid).
They said that as a "goodwill gesture", they are willing to activate my access, and keep all the prepaid money as compensation.
Well, that's my guess, because actually they just replied with 3 dots "..." when I said it was not normal.
Btw, if you are Ukrainian, you can have the "privilege" to prepay for your services instead of getting banned.
I prepaid some invoices, they didn't activate the service because of a technical bug (if you change the bank card, services get cancelled, and not renewed even if you have prepayment, it just goes as unpaid).
They said that as a "goodwill gesture", they are willing to activate my access, and keep all the prepaid money as compensation.
Well, that's my guess, because actually they just replied with 3 dots "..." when I said it was not normal.
Btw, if you are Ukrainian, you can have the "privilege" to prepay for your services instead of getting banned.
https://de.linkedin.com/posts/dennydo_product-overview-activ...
And they are "nice", they are "not planning any sanctions against Ukraine" for now.