I ordered some stuff off Amazon many years ago, it never arrived. Contacted Amazon and they replaced my order. It arrived in about 1 week. 7 months later the original order arrived, box was beaten to hell. Dropped, torn, retaped multiple times.
I ordered some things some year ago, maybe 5-7 years ago now, and they never arrived. Amazon said they did, and they didn't reimburse me at all. I was pretty frustrated for quite some time about that, especially given my Amazon account goes back to 1996.
I did get invited to Vine about five months ago though, so I guess I can forgive them that $50 worth of stuff, given all the things I've ordered from Vine thus far.
I’ve only had to contact Amazon support twice in 20 years (my account is from 2003) both times they resolved the issue. But I’ve had friends who had terrible experiences with their support.
I just thought it was funny the package eventually showed up. I was very confused when it arrived.
Everything inside was intact and undamaged.