I'm not ignoring anything, and this conversation has gotten strangely emotional for people responding to me. I joined this thread when it had a few comments and explained what an XY problem was. I don't use stackexchange and I am a little bewildered why people are accusing me of being condescending.
> I don't use stackexchange and I am a little bewildered why people are accusing me of being condescending.
Because you're propagating the idea that you (or anyone asking questions) knows better what a person asking needs than the person asking does. Telling people you know what they need better than they do is pretty close to the definition of condescending.
People are emotional because nearly everyone who asks a question on the internet has to deal with people telling them "You don't actually want an answer to your question, you want an answer to this other question." By boosting the signal of the horrible XY problem idea, you're contributing to that problem.
I'm not saying this kind of miscommunication never happens, but the opposite is actually far more common.
I ask follow up questions and get at what the person really wants, confirm it, and help them with it. I'm sorry if I am making troubleshooting harder -- I think that the answerer of the questions should be obligated to solve the problem or they shouldn't be helping.
Unfortunately I had no idea about the perverse incentives for question answering and the terrible moderator practices on SO, so I walked into a minefield giving an answer here that I thought was helpful based on my experience as a hands on technician working directly with people -- but it turned out to be a lightning rod for people's frustrations on these issues.
