In my experience, people underestimate their abilities and are so afraid to mess...

In my experience, people underestimate their abilities and are so afraid to mess things up, even in a preprod environment, that they don't even try. I try to encourage people and let them know they can't mess anything up, but like the saying goes, you can lead a horse to water, but you can't make them drink. Some people get it faster than others.

There's also the pressure from above to fix things quickly, meaning some people don't have time to really explore and learn and need to be given answers...