> Typically I call customer service because I'm trying to tackle a problem that cannot be solved by using their normal interface. There is usually some subtlety or exception that requires an agent capable of understanding them at the other end, otherwise I wouldn't have bothered calling.
I never get anyone that understands the basics let alone the subtlety. Do you have some secret method to get people that are knowledgeable?
I find that calling support is worse than doing nothing in a lot of cases. They simply waste time that you could be spending finding a workaround or migrating. Migrating is becoming a problem though because everything is consolidated into a few shitty companies with terrible support (ex: Microsoft).
I never get anyone that understands the basics let alone the subtlety. Do you have some secret method to get people that are knowledgeable?
I find that calling support is worse than doing nothing in a lot of cases. They simply waste time that you could be spending finding a workaround or migrating. Migrating is becoming a problem though because everything is consolidated into a few shitty companies with terrible support (ex: Microsoft).