> And can you imagine my utter shock and disbelief when the bot offered to waive the late fee if I set up autopay? Holy shit! I'm still in awe. The chatbot waived my fee. It actually DID something. It genuinely saved them and me a support call that day instead of just feeling like they were trying to persuade me to give up by throwing friction into the process of getting to someone who could actually waive my fee.
I think I had a similar experience with the Amazon customer support bot just yesterday. It authorized a refund on a $20 item that I said arrived damaged.
I think I had a similar experience with the Amazon customer support bot just yesterday. It authorized a refund on a $20 item that I said arrived damaged.