On: Customers don't want chat bots

[scarface_74]

Two weeks before leaving home for six months, I bought two suitcases. They were delayed/lost and Amazon suggested I reorder.

I reordered and they still were going to be delayed until the day after we left.

I went to a local store and bought one.

I started a chat and told them that even if the suitcases did arrive that evening, I wouldn’t be able to send them back for a refund.

They said keep all of the suitcases and I would still get my refund.

They did come later that evening.