That the key point for me. If the chatbot can’t act on the system for me beside « get me human », it’s useless.
I like them when :
- it can schedule a call back with a human
- it can open ticket, ask for document on my side and make it faster for my query to process overall.
I like them when : - it can schedule a call back with a human - it can open ticket, ask for document on my side and make it faster for my query to process overall.