Maybe a shift in perspective might help. It sounds like people need a lot of help from you. I'd help them and do it in their preferred communication style, building relationships in the process. Then I'd show management how much I was doing this and use my newly strengthened relationships with the team as a foundation to ask for a significant promotion. View people reaching out to you (even if you think the request is silly) as an opportunity.
“the link to the ticket”
“basic details they didn’t include”
“asking did they read the documentation”
“asking did they already contact X team”
Generally people who just say “hi” do everything ad-hoc and haven’t thought through the request.