I used to work in nuclear power which had probably the best culture of not taking things personally I have ever been a part of. The workers were mostly aligned with the idea that our job was primarily to be safe and secondarily to perform work. If something wasn't safe you were obligated, but also supported, to do so. The concept of making mistakes was reframed as a problem with process and not a personal failing of the person.
Process, not people. That concept has been a central driver of the culture I carry forward. If things are going wrong it is infinitely more productive to assume people want to succeed, but the process we have has prevented the outcome we want somehow. Even if sn individual made a mistake it is still possible to point to training, procedure, or even culture as being the real issue. This doesn't apply in cases of ignoring process or intentional incompetence, but that was very rare.
When people criticize me I am quick to try and focus on what could have been different about the process to lead to a better outcome or how I could have better managed expectations to reduce confusion. Of course I am in product management so managing expectations is what I do. So often disappointment and frustration come from a place of confusion. The more transparency someone has into why things happened the better they usually feel about the outcome.
TL;DR Focus not on yourself but the process that lead to the outcome. Mistakes are inevitable. Bad outcomes from mistakes only happen in poorly designed systems and processes.
Process, not people. That concept has been a central driver of the culture I carry forward. If things are going wrong it is infinitely more productive to assume people want to succeed, but the process we have has prevented the outcome we want somehow. Even if sn individual made a mistake it is still possible to point to training, procedure, or even culture as being the real issue. This doesn't apply in cases of ignoring process or intentional incompetence, but that was very rare.
When people criticize me I am quick to try and focus on what could have been different about the process to lead to a better outcome or how I could have better managed expectations to reduce confusion. Of course I am in product management so managing expectations is what I do. So often disappointment and frustration come from a place of confusion. The more transparency someone has into why things happened the better they usually feel about the outcome.
TL;DR Focus not on yourself but the process that lead to the outcome. Mistakes are inevitable. Bad outcomes from mistakes only happen in poorly designed systems and processes.