Which insurer was this? It makes no sense to me that they would care about reducing the price you owe to a third party.
You do not owe the insurance company $2,000, and the insurance company does not send you bills. So what is their incentive to pay the healthcare provider the $1,800, or otherwise engage with them to reduce how much the healthcare provider charged you who has no contract with them (since they are out of network)?
You do not owe the insurance company $2,000, and the insurance company does not send you bills. So what is their incentive to pay the healthcare provider the $1,800, or otherwise engage with them to reduce how much the healthcare provider charged you who has no contract with them (since they are out of network)?