Dear Halo member,
At Amazon, we think big, experiment, and invest in new ideas like Amazon Halo to delight our customers. While we are proud of what we built, we recently made the difficult decision to stop supporting Amazon Halo effective July 31, 2023. We understand this news may be disappointing for you. Beginning on August 1, 2023, Amazon Halo View, Amazon Halo Band, and the Amazon Halo app, will no longer function. If you have a paid subscription, you will no longer be charged for the monthly subscription fee as of today, and any unused prepaid Halo subscriptions fees will be refunded to your original payment method in the coming weeks. You do not need to take any additional steps.
If you want to download or delete your Halo health data, you can do so from the Settings page in the app. If you want to save your scan images to your phone’s Camera Roll, open the individual scan image, click the button next to the camera icon, and select “Save images to phone.” Remaining Halo health data will be deleted after August 1, 2023.
We encourage you to recycle your Amazon Halo device and accessories through the Amazon Recycling Program – Amazon covers the costs associated with shipping and recycling your devices and accessories. Find more information about the Amazon Recycling Program and get your free shipping label by clicking the link: https://amazonrecycling-us.re-teck.com/recycling/home.
If you have any questions, please reach out to customer service.
Thank you for being an Amazon customer.
Sincerely,
The Amazon Halo Team
