Would love to see more disruption in this space. Like others have said it's actually amazing how bad the calendar/scheduling portion of PagerDuty is. Multiple places I've worked we ended up making our own interface to managing schedules because the UI at PagerDuty is so bad. Also, people mentioning the rock solid reliability of PagerDuty likely don't have good monitoring of PagerDuty. When I worked on monitoring in the past we regularly encountered delayed notifications and ingestion failures. Pulling up their status page right now confirms they still have multiple issues a month. At a past employer we had our notification system actually check outstanding alert status and fall back to direct SMS when the ingestion latency was too high.
I worked on pygerduty, a python client library for PagerDuty, at a past job so I spent a lot of time talking to people at PagerDuty but I think they stopped inviting me to their "Founder's Club" meetings when I told them I didn't care about AI Alerts and wanted better UIs for scheduling and better reliability.
I worked on pygerduty, a python client library for PagerDuty, at a past job so I spent a lot of time talking to people at PagerDuty but I think they stopped inviting me to their "Founder's Club" meetings when I told them I didn't care about AI Alerts and wanted better UIs for scheduling and better reliability.