On: Multiple Passengers Skipped Customs on US-Bound In...

[rippercushions]

Why are they blaming the airline for this? Where passengers end up is dictates by which gate they disembark at (international/before Customs or domestic), and that's assigned by the airport, in this case JFK.

Edit: Reddit speculation is that they were correctly assigned to an international-capable gate, but somebody -- presumably an airline agent -- opened the wrong set of doors which routed passengers into the domestic side of JFK T7.

[IG_Semmelweiss → rippercushions]

its possible that the airline agents forgot to set up the gate properly or left a door open, that allowed the passemgers to simply walk out.

the same could be said of the airport crews, but i suspect the burden of this falls on the airline, not airport staff