Dear Valued Customer,
It has come to our attention of a potential internet security vulnerability with the following products: Nexx Garage, Nexx Gate, and Nexx Plug. Nexx Alarm is not affected. As we examine the issue, we are taking proactive action by temporarily disabling internet access remote control for Nexx Garage, Nexx Gate, and Nexx Plug devices.
Nexx Garage NXG-200, Nexx Garage NXG-300, Nexx Gate, and Nexx Plug can continue to be controlled via the products' Bluetooth protocol, which allows the devices to work with full functionalities within a certain range (usually within 30-50 feet). If you would like to continue using your devices via Bluetooth, please go to your mobile device settings and make sure Bluetooth is on, and your device should connect automatically to it.
We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
Sincerely,
Nexx Team
Dear Valued Customer, It has come to our attention of a potential internet security vulnerability with the following products: Nexx Garage, Nexx Gate, and Nexx Plug. Nexx Alarm is not affected. As we examine the issue, we are taking proactive action by temporarily disabling internet access remote control for Nexx Garage, Nexx Gate, and Nexx Plug devices. Nexx Garage NXG-200, Nexx Garage NXG-300, Nexx Gate, and Nexx Plug can continue to be controlled via the products' Bluetooth protocol, which allows the devices to work with full functionalities within a certain range (usually within 30-50 feet). If you would like to continue using your devices via Bluetooth, please go to your mobile device settings and make sure Bluetooth is on, and your device should connect automatically to it. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue. Sincerely, Nexx Team