These are all very good. Here's one that saved me a fuckton of tech support time: set up dns adblocking/malware domain blocking right on their network/router settings. Save it to the factory defaults too if supported or put some tape over the reset pinhole button.
My stepfather always tries the factory reset button as if it's just a more hardcore reboot to "fix" the internet when the service is simply out.
My stepfather always tries the factory reset button as if it's just a more hardcore reboot to "fix" the internet when the service is simply out.