We bank with Mercury and I couldn't get a hold of them in business hours after receiving this email at 5:30PM CET on a Friday (unsurprisingly). This email seems odd to me, Mercury shows a transaction posted as of March 9 for employee payments, and another posted as of March 10 for tax payments. Had I was successful in contacting Mercury, would they even be able to reverse them?
Rippling should be working with FDIC to sort out these in-flight payments, not asking their customers this. When I reached their support team for what the additional instructions are, I couldn't get an answer. This situation sure doesn't look great.
Rippling should be working with FDIC to sort out these in-flight payments, not asking their customers this. When I reached their support team for what the additional instructions are, I couldn't get an answer. This situation sure doesn't look great.