There seems to be a fair bit of misunderstanding of this based on the various comments so far. Here's what the EU themselves say on one of their websites [1] which should clear things up (emphasis in original).
First, something that applies to nearly everything:
> Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.
Second, for things bought online or outside of a shop there is an additional right:
> If you bought a product or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and without a justification.
They later explain this more fully:
> In the EU you have the right to return purchases made online or through other types of distance selling, such as by phone, mail order or from a door-to-door salesperson, within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.
But they also say the 14-day cooling off period does not apply to all purchases. They give this of some of the exemptions:
▪ plane and train tickets, as well as concert tickets, hotel bookings, car rental reservations and catering services for specific dates
▪ goods and drinks delivered to you by regular delivery – for example delivery by a milkman
▪ goods made to order or clearly personalised – such as a tailor-made suit
▪ sealed audio, video or computer software, such as DVDs, which you have unsealed upon receipt
▪ online digital content, if you have already started downloading or streaming it and you agreed that you would lose your right of withdrawal by starting the performance
▪ goods bought from a private individual rather than a company/trader
▪ urgent repairs and maintenance contracts – if you call a plumber to repair a leaking shower, you can't cancel the work once you have agreed on the price of the service
and also say "Please note that this list is not exhaustive.
Also,
> The cooling off period expires 14 days after the day you received your goods. For service contracts, the cooling off period expires 14 days after the day you concluded the contract. If the cooling off period expires on a non-working day, your deadline is extended till the next working day.
First, something that applies to nearly everything:
> Under EU rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.
Second, for things bought online or outside of a shop there is an additional right:
> If you bought a product or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and without a justification.
They later explain this more fully:
> In the EU you have the right to return purchases made online or through other types of distance selling, such as by phone, mail order or from a door-to-door salesperson, within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.
But they also say the 14-day cooling off period does not apply to all purchases. They give this of some of the exemptions:
▪ plane and train tickets, as well as concert tickets, hotel bookings, car rental reservations and catering services for specific dates
▪ goods and drinks delivered to you by regular delivery – for example delivery by a milkman
▪ goods made to order or clearly personalised – such as a tailor-made suit
▪ sealed audio, video or computer software, such as DVDs, which you have unsealed upon receipt
▪ online digital content, if you have already started downloading or streaming it and you agreed that you would lose your right of withdrawal by starting the performance
▪ goods bought from a private individual rather than a company/trader
▪ urgent repairs and maintenance contracts – if you call a plumber to repair a leaking shower, you can't cancel the work once you have agreed on the price of the service
and also say "Please note that this list is not exhaustive.
Also,
> The cooling off period expires 14 days after the day you received your goods. For service contracts, the cooling off period expires 14 days after the day you concluded the contract. If the cooling off period expires on a non-working day, your deadline is extended till the next working day.
[1] https://europa.eu/youreurope/citizens/consumers/shopping/gua...