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Yes to all of this. It's something British businesses have traditionally been bad at, recognizing and developing the skills and knowledge of their staff, but it looks like Brompton are setting an extremely good example here.

I suspect they're also small enough that this kind of thing is easier to do without politicizing within the organisation; you can have individual line workers talk to the CEO. It's also an unusual corner of skilled "mass-custom" manufacture: rather than turning out millions of identical bikes, they turn out thousands of bikes to millions of slightly different specification combinations.



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