Colleague wrote a very detailed postmortem document detailing the issues that led to the issue. Also included details about impact and estimated time to fix.
No one got fired, the issue was handled professionally, accounts were fixed, and the original ticket was eventually resolved to everyone's satisfaction.
Sorry if I didn't capture certain details in my original post. I kind of just assumed most people reading this have been through the "everything is on fire" experience and would get that the postmortem was resolved successfully.
Not everything has to end in a hanging or massive change to an organization.
No one got fired, the issue was handled professionally, accounts were fixed, and the original ticket was eventually resolved to everyone's satisfaction.
Sorry if I didn't capture certain details in my original post. I kind of just assumed most people reading this have been through the "everything is on fire" experience and would get that the postmortem was resolved successfully.
Not everything has to end in a hanging or massive change to an organization.