I think that's your problem. You're more likely to have success if you send a letter. Bonus points if it's registered mail. More bonus points if it's hand-written.
(Any staffers who can comment, btw? My experience is purely anecdotal).
in the USA a political assistant in Federal govt said "the more effort it took to make the letter, the stronger first-impression by staff, therefore, an ordinary email is the lowest impact form of input from the public at the office"
I think that's your problem. You're more likely to have success if you send a letter. Bonus points if it's registered mail. More bonus points if it's hand-written.
(Any staffers who can comment, btw? My experience is purely anecdotal).