As someone who has used both, Hetzner felt a bit more customer-friendly overall.
I've caused two issues that was my fault and Hetzner was willing to help out while OVH told me tough luck.
I accidentally picked the wrong option in OVH Cloud and picked the one month up-front option and quickly destroyed the VPS after, it was barely on for 1 minute but that was enough to demand 60 euros for me. Sure, my fault but it should've been obvious that it wasn't intentional.
I've caused two issues that was my fault and Hetzner was willing to help out while OVH told me tough luck.
I accidentally picked the wrong option in OVH Cloud and picked the one month up-front option and quickly destroyed the VPS after, it was barely on for 1 minute but that was enough to demand 60 euros for me. Sure, my fault but it should've been obvious that it wasn't intentional.