It sounds like you need to go back and reread the contract you signed and and any material you have in writing that lead up to you signing it.
It seems like they sold you a product at a 50% discount. Your argument seems to be that you didn't use the product therefore you'd like to return it. This is where the situation gets sticky. Just because you didn't use something doesn't mean to call return it or not pay for it in terms of a virtual service. They sold, and presumably made it available for use and it still could be available for use, so in there mind they have fulfilled the agreement. I'm sure at some point in your life you've paid for something you got no use out of, we've all done that, this is just a bigger than normal veersion of that.
Read over the contract and see what the cancelation clause is, and what the dispute clause is. It will be in there. If there's not, which I doubt, it will fall to your states law on purchases and disputes. If can show some kind of misrepresentation then your chances of getting out of it go up but you'll likely be spending money on a lawyer.
From am monetary business perspective they probably have a good case on there side. From a $200m company reputation standpoint they look like assholes... They need a reality check that you can't act like Oracle until you are Oracle. It would be better to cancel it and then try and do business in the future.
I agree with everything you say, wasn't really a contract just "an offer" https://storage.googleapis.com/cdn.ido.land/Untitled-1.jpg
Especially agree regarding the assholes part, which is one of the reasons I post it. I was really surprised they are insist like this.
I live in Israel, so it makes their case more expensive. I'll really be surprised if they will go into legal actions. Again, I was under the impressions is not something I need to pay for, what the judge could do if he will see no credits were used. That would be pretty stupid if even he is will require me to pay for it.
Anyways, there legal expenses gonna exceed by far from that $1,000. And no sane judge will let me pay this "legal expenses" if they are suing for $1,000.
Either way, we have many laws regarding those stuff in Israel as well they need to take part of. Since I'm a business registered in Israel
I'm BTW no an entity, but rather individual. Just really a small guy with registered company to be able to create invoices, freelancer actually.
I contacted them regarding personal project I wanted to develop, I also contacted their support since they have a missing private endpoint I was needed to GCP. From there they pushed for that credits discount (at that time for me it was "free credits" which turns out to be false)
I agree with that they sold me a product, they rushed me to sign because they wanted to setup me up the account. But defiantly my bad of not seeing it.
Regarding the product they were selling, is not that I bought something on amazon never used it and asked for refund.
I did a mistake I would definitely won't do again. But this "product" is like you say, a discount. Why they try so hard to squeeze this money out of me, is it really a lot for me right now. And I really not gonna use their services anytime soon..
If you live in Israel then they will need to pursue collections and legal actions in your country. Them securing $1,000 judgment against you in California means absolutely nothing. And this pushes the entire product into a different realm. There's export agreements that need to be considered the enforceability of their master service agreement comes into question. All of it is up in the air if you are a citizen of a different country. Even inside the United States a lot of things can come into question if you're a citizen of a different state.
Reading over their master service agreement your best bet for a, no cost to you, resolution is their dispute policy for billing. Which is within 60 days of receipt of an invoice you notified them in writing and that you are disputing it. In this case you're dispute was that you were told this was free therefore you're disputing the entire amount.
This is when billing gets in volved and what you push for is to get someone in senior leadership and potentially legal involved. For a $1,000 bill and you being in another country they should just make this all. Although it will take some haggling. At least that's my guess.
It seems like they sold you a product at a 50% discount. Your argument seems to be that you didn't use the product therefore you'd like to return it. This is where the situation gets sticky. Just because you didn't use something doesn't mean to call return it or not pay for it in terms of a virtual service. They sold, and presumably made it available for use and it still could be available for use, so in there mind they have fulfilled the agreement. I'm sure at some point in your life you've paid for something you got no use out of, we've all done that, this is just a bigger than normal veersion of that.
Read over the contract and see what the cancelation clause is, and what the dispute clause is. It will be in there. If there's not, which I doubt, it will fall to your states law on purchases and disputes. If can show some kind of misrepresentation then your chances of getting out of it go up but you'll likely be spending money on a lawyer.
From am monetary business perspective they probably have a good case on there side. From a $200m company reputation standpoint they look like assholes... They need a reality check that you can't act like Oracle until you are Oracle. It would be better to cancel it and then try and do business in the future.