It's also important not to overreact to temporary hiccups. This time Southwest crapped out. The next time it will be some other airline. An important part of resilience is how they learn from their mistakes.
Southwest has a strong, resilient internal structure[1] that ought to help them learn from this, perhaps better than other airliners would. I wouldn't write them off so quickly.
When judging things on their resilience, I think it's important to not look at single events and then pass judgment. Better to apply theory to the system and make predictions under a wide variety of upsets.
Southwest has a strong, resilient internal structure[1] that ought to help them learn from this, perhaps better than other airliners would. I wouldn't write them off so quickly.
When judging things on their resilience, I think it's important to not look at single events and then pass judgment. Better to apply theory to the system and make predictions under a wide variety of upsets.
[1]: https://www.forbes.com/sites/darrendahl/2017/07/28/why-do-so...