I don't. For sit down restaurants, or many service oriented jobs it makes for a better customer experience. I agree for counter service it where they want tips BEFORE the service experience it makes no sense.
You ought to try sitting down in a restaurant in the EU. They do the bare minimum to serve you.
Tying a possible bonus to the way you act in customer service facing role has a lot of benefits.
"In addition it gets rid of any bias in wages (more attractive people more attractive people" Why are higher wages for a subjectively attractive person a bad thing... Are they not driving better business? Do you think it's somehow more altruistic to provide subjectively uglier individuals the same wage? Bias based on attractiveness is no worse than bias based on personality or any other trait. Your point is moot anyway, in a capitalistic society people can just choose to visit another business where the staff has the traits they desire.
> For sit down restaurants, or many service oriented jobs it makes for a better customer experience.
In my personal experience, it makes it worse. They annoy me with attempts to be ingratiating. They fish for tips with forms and devices which creates awkward and unpleasant situations, especially if I didn't like the service. There is nothing pleasant for me about having someone watching me and trying to guess when I want something. I know when I want something and I am perfectly capable of telling them when that moment comes.
> You ought to try sitting down in a restaurant in the EU. They do the bare minimum to serve you.
I live in the EU and I find the service at restaurants a hundred times better here. Nobody is pestering me, nobody is insulting both of us by pretending to be my new best friend. They stay out of my way until I ask for something.
That's fine... it's your country and continent. I happen to dislike that attitude and so do a LOT of other Americans. It turns out EU culture isn't something everyone strives for.
If I wanted to ask for something I'd stay home, they're called waiters and not for a reason. There's no "pretending to be a friend" going on, it's just called being cordial.
I disagree, I prefer the service in EU - I like the bare minimum. I hate in the US when they take your order as soon as you arrive, they check every 5 minutes if you're OK then whip away your plates as soon as you finish the last mouthful.
Japanese people are culturally more inclined to be pleasant, it's part of the way they're raised, so I don't think that's a good example.
I've not had a pleasant experience in most other western nations. I won't say it was bad but it's nowhere near as efficient and you have to really get waiters attention before they'll do anything.
To provide some additional (counter) anecdotal evidence - I moved to Melbourne several years ago and can't recall a single, bad service oriented experience at a restaurant here.
I feel like this is because Japanese are more culturally inclined to be "nice" and cordial.
I agree it's possible to have a good custom experience without tipping but I do not agree that they don't promote better customer experience. Bonuses, tipping etc. are pretty powerful way of enticing people to be better at their jobs.
My experience in restaurants all throughout the EU is that service is perfectly acceptable. I really intensely dislike over the top service - I want the employees to be polite and friendly but not to fawn over me - I want to feel that they're my equals in a social sense, not servile (but that doesn't mean they shouldn't respond to complaints etc.) I guess I'll have to take a trip to the US to see the difference in expectations.
> Do you think it's somehow more altruistic to provide subjectively uglier individuals the same wage? Bias based on attractiveness is no worse than bias based on personality or any other trait. Your point is moot anyway, in a capitalistic society people can just choose to visit another business where the staff has the traits they desire.
Your point seems to be that there is no inherent moral good in distributing resources equally among people as opposed to allowing inequality to naturally emerge and/or optimizing for total value across all people. I don't necessarily disagree: it is hard to argue from first principles that each individual should be given the same weight, as opposed to any other arbitrary system like giving each family the same weight, or taking intelligence into account. However, it is also wrong to pretend that there isn't significant precedent in society for assigning each individual equal moral weight — for example, by allowing everyone an equal vote in elections, which has clearly been a useful practice. And I consider it obvious that "Bias based on attractiveness is no worse than bias based on personality or any other trait" isn't something that would be widely agreed upon.
You are correct. In fact, I'd call it a moral BAD to forcefully redistribute resources according to someone's weird dystopian fantasy that everyone can be equal through some ridiculous idea of UN-achievable utopian equity.
The ONLY way that is possible is to bring down the higher achieving people to the lowest common denominator. You cannot bring people UP past a certain level.
"And I consider it obvious that "Bias based on attractiveness is no worse than bias based on personality or any other trait" isn't something that would be widely agreed upon." -
This completely case dependent there are careers where intelligence is sought and there are careers where attractiveness may be advantageous. The only reason this is "obvious" to you is because you've been tainted by recent modern thought that believes there's no value in physical attractiveness.The fact your bias towards certain physical traits is fine while other physical traits are off limits should tell you something about the cognitive dissonance of this though pattern. Maybe you ought to ask yourself why it's ok to be biased against physical attractiveness but not physical skin color????
You ought to try sitting down in a restaurant in the EU. They do the bare minimum to serve you.
Tying a possible bonus to the way you act in customer service facing role has a lot of benefits.
"In addition it gets rid of any bias in wages (more attractive people more attractive people" Why are higher wages for a subjectively attractive person a bad thing... Are they not driving better business? Do you think it's somehow more altruistic to provide subjectively uglier individuals the same wage? Bias based on attractiveness is no worse than bias based on personality or any other trait. Your point is moot anyway, in a capitalistic society people can just choose to visit another business where the staff has the traits they desire.