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IMO it's more about agency. With SaaS people think "they had a bug and there's nothing I could have done to prevent it or expedite the fix" but with on-prem software they think "once I discover a bug I can whip my people to have it fixed within an hour". This is not true of course.



Agreed! Was wondering if I'd missed something. On-prem is useful, but building competency with a technology can be painful and takes time.


And then there is the realists take with running your own: OH F*K. Another bug I have to deal with.




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