Southwest’s Christmas Mess Has Roots in Its Long Financial Success | Hacker News

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		Southwest’s Christmas Mess Has Roots in Its Long Financial Success (texasmonthly.com)
		2 points by fizl on Jan 7, 2023 \| hide \| past \| favorite \| 1 comment

aworks on Jan 7, 2023 [–]

I suspected that the problems were strategic and cultural, not just operational. Being cheap and efficient seems hard-wired into Southwest's business. They may have lost their way on being friendly, however.

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