Anecdotal HR story: I got hurt at work once and required surgery. I came into work with this information and told my friendly, cheerful HR person the news. They closed the door to their office and began visibly stressing out about the workers comp claim. I wasn't being berated, but I was being questioned on my motive behind going to a hospital instead of the assigned "occupational health specialist" that the company employed.
The HR person literally said, verbatim, "Awww why didn't you go to OUR doctors? You went to a hospital? This is going to cost us a fortune!"
The HR person literally said, verbatim, "Awww why didn't you go to OUR doctors? You went to a hospital? This is going to cost us a fortune!"
That really put HR into perspective for me.