Exactly this. They're not great, but there's something about being a customer so...

azalemeth on Dec 20, 2022 | parent | context | favorite | on: UK bank fined £49M over IT system meltdown

Exactly this. They're not great, but there's something about being a customer somewhere for a very long time that genuinely does (or did) seem to offer you a mortgage rate that was advantageous.

penguin_booze on Dec 20, 2022 [–]

I'm surprised to hear UK banks value loyalty. It's certainly not my experience.