On: Launch HN: Unthread (YC S22) – Customer support, entirely within Slack

[rmnoon]

This is really awesome! A couple questions.

1. Does the customer have to auth the bot at all?

2. What permissions does it need?

3. How's your infosec policy? Have you gone through a SOC2 yet?

4. What about Teams?

5. What about single channel guests (our workspace and theirs)?

[bachonk → rmnoon]

Solid batch of questions!

1. No they do not

2. We require quite a few permissions, but they're all deliberate and we only use what's absolutely necessary. We laid out some detail here: https://unthread-help.notion.site/Connecting-to-Slack-36a42b...

3. Because this derived from a previous enterprise SaaS app, our infosec policies are nicely buttoned up. Going through the fun of SOC2 now :)

4. It's coming! The first thing we're building is a relay so you can use Slack to talk to customers in Teams. Down the road, we'll consider building the same inbox functionality native to Teams, but we're waiting to see demand first.

5. Yes this works! You can even treat your team members as customers for internal ticketing systems (like IT or HR requests).